May I download and use software X or database Y for free?¶
Yes you can. Just make sure that the license of the software allows you to use the software or database as you intend. This may become very important if you use the software or database in commercial projects.
I am missing information on how to use the software X or database Y -- what can I do?¶
Documentation of software or databases may be found in the Wiki of a project. Often, binary software releases additionally bring installation and usage instructions with them in the archive file. If you do not find your questions answered in these places, please contact the project maintainers or submit a support issue.
I am missing a feature in a software package, how may I contact the developers?¶
Please submit a feature issue: Go to the New Issue tab of the project maintaining the software. Chose 'Feature' as Tracker, and enter a speaking title for and a concise description of your feature request. You need to become an active project member for this.
I think I detected a bug in a software package, how do I submit a report?¶
Please submit a bug issue: Go to the New Issue tab of the software project. Chose 'Bug' as Tracker, and enter a speaking title for and a concise description of the bug. Please include details such as your operating system with version, the exact circumstances under which the bug shows, and the frequency and reproducibility of the bug, so the developers may fix it quickly. If it is a security related bug, please do not hesitate to directly contact the project managers. You need to become an active project member for this.
How do I become an active project member?¶
If you like to not only use the software or data, but become an active project member, please feel free to contact the project managers. Tell them how you want to participate and why, and provide them with the following information: your name, organisation, country, e-mail, and homepage, if available.